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TRAINING COURSE

Module 2: Role Awareness & Decision Making skills

Introduction

This course is part of the Soft Skills Certificate Programme.

The aviation industry is extremely innovative in finding new business models. Traditional ways of overseeing these models may no longer apply, therefore regulators need to find new ways of keeping oversight and focus on performance. This requires a change in culture and the mindsets of inspectors.

This course will focus on the understanding of the implications of the inspector role and decisions based on relevant facts, evidence and safety information as well as using common sense, expert judgement but also "gut feeling".

Course Content

The general course objective is to develop skills expected to be held by Inspectors to deal with upcoming challenges posed by introduction of safety management, risk-based oversight and multinational business models in all aviation domains.

  • This course will offer theory, examples and practical exercises to provide the participants with the necessary knowledge, skills and attitudes in order to: Understand the role and responsibility of an Inspector
  • Understand and act in compliance with the rules for conflict of interest
  • Recognise the limit of Inspectors authority when taking decisions and identify when to escalate to a higher level
  • Take informed decisions that are perceived as fair, objective and reasonable
  • Take decisions on regulatory action (enforcement) appropriate to own level of responsibility
  • Able to take on additional responsibility when necessary or deemed appropriate
  • Make decisions under pressure

Learning Objectives

By the end of this course, you should have:

  • The general course objective is to develop skills expected to be held by Inspectors to deal with upcoming challenges posed by introduction of safety management, risk-based oversight and multinational business models in all aviation domains.

    • This course will offer theory, examples and practical exercises to provide the participants with the necessary knowledge, skills and attitudes in order to: Understand the role and responsibility of an Inspector
    • Understand and act in compliance with the rules for conflict of interest
    • Recognise the limit of Inspectors authority when taking decisions and identify when to escalate to a higher level
    • Take informed decisions that are perceived as fair, objective and reasonable
    • Take decisions on regulatory action (enforcement) appropriate to own level of responsibility
    • Able to take on additional responsibility when necessary or deemed appropriate
    • Make decisions under pressure

Who should take this course

Primary audience: CAA inspectors
Secondary audience: industry (management) and internal auditors within airlines

Pre-requisites

Essential:

None.