Course Category: Airline Cabin Crew (Trainer Skills Required).
An air transport industry specific two-day programme specifically designed for airline cabin crew.
Recent introduction of European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility when travelling by Air (European Regulation 1107/2006, hereafter EUR 1107) and forthcoming U.S. legislation on the same subject (Air Carriers Access Act, Final Rule of 14 CFR Part 382) are imposing significant new requirements on air carriers, airports and on civil aviation authorities.
To ensure that best practice is put in place and quality service is provided to the PRM, training is essential.
Quality assistance should not only comply with the require-ments of the legislation, but should in particular meet the needs of all PRMs. In addition, the service should be based on the commitment of all parties involved at the airport, including all staff working with the travelling public. The latter is only achievable if all staff, including airline cabin crew, are provided with well balanced training on the issues of disability awareness, disability equality, its practical approach in daily customer service to the PRM, as well as a specific ‘on the job’ training.
To ensure that the training is rolled out widely, it will be necessary to offer the course on a train-the-trainer basis, so that the trainers can deliver the detailed training on a consistent basis to their fellow crew members afterwards in their own company. The course is highly participative and promotes best practice service towards the disabled passenger and PRM in relation to both sets of requirements (EUR 1107 and U.S. 14 CFR Part 382) and fully up to the needs of the disabled passenger and PRM.
The airline cabin crew trainers will be provided with first–hand information to provide a quality service to the disabled passenger and PRM. The participants are invited to exchange experience among peers in a confidential environment.
The airline cabin crew trainers will be provided with best practice approach and first–hand information to provide a quality service to the disabled passenger and PRM within the context of the European and U.S. PRM legislation.
By the end of this course, you should have:
The airline cabin crew trainers will be provided with best practice approach and first–hand information to provide a quality service to the disabled passenger and PRM within the context of the European and U.S. PRM legislation.
Airline cabin crew.