ACI - Airport Human Resources Management

The complex nature of an airport requires managers to have the capacity to resolve multifaceted issues.

This course enables participants to create a high performance airport organisation and culture by developing human resource (HR) strategies consistent with business strategy and developing the key leadership skills necessary to manage upcoming changes and challenges.

Note: ACI Members and Least Developed Countries (Members) are eligible for discounts on course tuition which will be processed during registration. Please contact our Training Department via training@jaato.com. More membership details here.

Upon completing this course, participants will be able to:

• Describe Human Resource Management (HRM) as a strategic activity.
• Explain how HRM contributes to the business strategy and organisational performance of airports.
• Describe the strategic role of HR in a changing airport environment and its relevance to creating a high performance airport culture and ethos.
• Explain why senior managers, line managers and the HR function must work together for success.
• Explain key HRM concepts such as leadership development, employer branding, psychological contract,
• employee engagement, talent management, cultural change, diversity and mental toughness.
• Discuss and review best practices in organisation design, performance management, attraction and recruitment, selection, development and training, motivation and retention, employee relations, leadership, organisational and individual change.