PRM Training for Trainers Security Staff

Course Category:  Airport staff in direct contact with the travelling public – security staff trainers.

An air transport industry specific two-day programme specifically designed for airport staff in direct contact with the travelling public in particular for security staff trainers.

Recent introduction of European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility when travelling by air (European Regulation 1107/2006, hereafter EUR 1107) and forthcoming U.S. legislation on the same subject (Air Carriers Access Act, Final Rule of 14 CFR Part 382) are imposing significant new requirements on air carriers, airports and on civil aviation authorities.   Training of staff is essential to enable European airports to comply fully with the above mentioned legislation and  to ensure that best practice is put in place.   Quality assistance should not only comply with the requirements of the legislation, but should in particular meet the needs of all PRMs. In addition, the service should be  based on the commitment of all parties involved at the airport, including all staff working with the travelling public. The latter is only achievable if all staff, including security agents, are provided with well balanced training on the issues of disability awareness, disability equality, its practical approach in daily customer service to the PRM, as well as a specific ‘on the job’ training.   To ensure that the training is rolled out widely, it will be necessary to offer the course on a  train-the-trainer basis, so that  the trainers can deliver the detailed training on a consistent basis to their fellow security agents afterwards in their own airport.   The course is highly participative and promotes  a best practice approach for the security agent towards the disabled passenger and PRM in relation to all requirements (EUR 1107 and U.S. 14 CFR Part 382).

The trainers will be provided with first-hand information  to provide a quality service to the disabled passenger and PRM. The participants are invited to exchange experience among peers in a confidential environment.

The security staff trainers will be provided with a best practice approach and first–hand information to provide a quality service to the disabled passenger and PRM within the context of the European and U.S. PRM legislation.

Comprehensive knowledge of and experience with interpretation of EUR 1107, its implementation and of 14 CFR Part 382 is not required but is an added value. Trainer skills required.